Shipping & Payment Info

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Shipping
As we are an online store, the majority of our orders are shipped using vetted couriers who will safely handle your parcel to your door. However we also offer a click & collect service if delivery is not an option. Here are our guidelines :

Click & Collect :
Free - in Edleen,Kempton Park. (By prior arrangement only)
Please allow 1 to 2 days for us to pack your order and have it ready for you to collect. We'll send you a notification on the email or contact number provided during the checkout process.


Delivery (using our nominated courier) :

R150 - Local Gauteng, Please allow 2 to 3 working days for us to pack your order and have it ready for the courier to collect and deliver to your door. Maximum 15kg per parcel.

R195 - National, Please allow 2 to 4 days for us to pack your order and have it ready for the courier to collect and deliver to your door. Maximum 15kg/parcel.

R195 - Regional, Please allow 3 to 5 days for us to pack your order and have it ready for the courier to collect and deliver to your door. Maximum 15kg/parcel.

For non-standard deliveries and other areas, please email us at info@patchurbanfarm.co.za for a custom shipping quote.


Things to consider when ordering live plants :

1) Although we've vetted our couriers and trust they will safely handle your parcel, some factors may be out of our & their control.

2) We make every effort to ensure the packaging is both robust and a comfortable environment for your plants to travel.

3) It is important to consider the transit times which can vary between 2 & 5 days, depending on your area of delivery.

4) Please consider our guide on optimal plant quantities in relation to standard packaging sizes. Although we will always accommodate your selected quantity, the following guide is helpful in ensuring the plants fit as snug as possible to minimize movement during transit.

Package 1 (23cm x 30cm) - 4 plants

Package 2 (30cm x 45cm) - 8 plants

Package 3 (40cm x 50cm) - 14 plants

Package 4 (45cm x 60cm) - 20 plants


Payment

We accept all major credit, cheque & debit cards as well as more flexible ways to pay such as Snapscan, Masterpass & Instant EFT. Our trusted payment gateway, Payfast, ensures your transactions are done in a safe & secure environment.


For information regarding our Terms & Conditions, please see Terms & Conditions

For information regarding returns or refunds, please see Return Policy



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